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Shipping questions

How long will it take if I order a hat from you today?

We usually require a 3-5 weeks to prepare your hat.

As soon as we send your order, you will immediately receive a shipping notification email with your shipment's reference/tracking number as well free SMS updates throughout the delivery process.

Estimated delivery times:

  • North America: 3-5 business days
  • Europe: 1-5 business days
  • Australia, New Zealand, and Oceania: 3-7 business days
  • Asia Pacific: 3-7 business days
  • Latin America and the Caribbean: 5-20 business days
  • North Africa and the Middle East: 4-14 business days
  • Sub-Saharan Africa: 14-20 business days

On occasions, the processing of your order and subsequent delivery might be subject to factors beyond our control, such as felt availability, natural disasters, or a pandemic. In those cases, delivery might take a bit longer.

Which shipping options are available and what are the costs?

Depending on your location, you may select from the following shipping services:

Europe (EU)

  • DHL Economy (Land): Free
  • DHL Express (Expedited): € 25

Europe (Non-EU)

  • DHL Economy (Land): Free
  • DHL Express (Expedited): € 40

North America

  • DHL Express (Expedited): Free


  • DHL Express (Expedited): € 40

Rest of the World

  • DHL Express (Expedited): € 40

HNC-HATWORKS cannot be held responsible for any unanticipated delivery delays beyond our control. Buyers are responsible for any customs and import taxes that may apply. 

How can I track my order status?

Once your item(s) have shipped you will receive a confirmation email where you will find a link to track your order. In order to check the status of your shipment just click on the link.

You will receive an email confirmation once your order has been delivered.

Is a signature required upon delivery of my order?

For security reasons, an adult signature is required upon delivery. If you will be unavailable to sign for your package, contact us and we will arrange to have your order held at a nearby DHL location for pickup.

DHL will make a total of three delivery attempts on three consecutive business days. After the third attempt, your order will be returned to our studio. 

Are there any delivery restrictions?

The following delivery restrictions apply:

  • Purchases may not be shipped to P.O. boxes, APO/FPO addresses, hotels, or freight forwarders.
  • Items can only be shipped to one address per order. To ship to multiple addresses, please place a separate order for each location. 

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